FAQ
ORDER INFORMATION

1. Do I need to register Account

Registering with us helps speed up the ordering process for you, as we would already have your billing and shipping details. It also allows you to keep track of your current and past order, payment status & tracking number.


PICK UP INFORMATION

1. Can I walk-in and purchase?
We recommend our customer to call 03-79716558  before walk-in to check on the stock availability on specific product. If you would like to pick up the ready product

2. What time can I drop by to collect my order(s)?
Monday to Sunday: 11am to 10pm . If you would like to pick up the ready product.

3. where can I pick up the goods?

Pickup address Level 3 35-3,Jalan 2/115A,Taman Pagar Ruyung,Off Jalan Kuchai Lama,58200 Kuala Lumpur.

PAYMENT INFORMATION

1. Can I pay upon pickup?

This option is only available to customer who opt for manual ordering. However, we highly encourage all our customers to pay while placing an order in order to allow us to work efficiently.

2. Can I pay with credit card? Any charges?

Yes, you do. There is no charges imposed with credit card payment.

3. Can I online transfer or ATM cash deposit? 
Payment payable to Giggles Time ENTERPRISE, Maybank :514114711540

After you made the payment, please send us 

(sale@gigglestime.com.my) the payment details of :

Bank Name :

Banking Date :

Banking Reference No :

Total ammount you have paid :

Your Order No :

Submit your receipt

SHIPPING INFORMATION

1. What information should I provide?
Your name, delivery address, contact number.

2. URGENT! Why is my order yet ship? Can I receive my order tomorrow or specific date if I place the order today?You will receive your parcel within 1-5 working days (depending on differ state / address). Pickup services only available at our office at this moment.
*This may be extended during peak periods. We will contact you if there is a delay in processing your order.

During peak period, there maybe some delay in shipping. Please bear with us as we could not fulfill the usual next day delivery promise due to large volume of orders, transactions and availability issues. Please do expect a slight delay in shipping due to large volume of orders. However, we will try our best to delivery as soon as we can. 

3. Can I track my order?

Yes, we will send the tracking number to the customer's order history to notify the customer and then the customer can use the tracking number to track where your product is shipped to

We hope our beloved customers might take note that Giggles Time  do no represent courier companies, and as much as we hope for parcels to arrive on time, parcels may suffer delayed is beyond our control.

4. Can I change my delivery method? 

Once you've placed your order, we are unable to make any changes, additions or amendment. Our system are automated and changed may cause delays or mix-ups in preparation of your order. We highly suggest that you review your shipping details before check out.

5. What should I do if i entered the wrong address? The courier may charge an additional cost for change of address for indelivered parcels with wrong / invalid address. In the event that the wrong address is indicated in the order and the parcel is delivered, Giggles Time  will not be liable for any replacement or refund. 

6. Which countries do you ship to?

Unfortunately we only ship locally at the moment.

RETURN AND REFUND POLICY

Our return policy is within 15 Days starting from the day the order is delivered. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused / unseal which in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. 

**If your item is special order or back order as requested, unfortunately we can't accept for the return with any reason.

*If we made a mistake with your order, we will resend the correct item. We will cover for item return shipping fee. 

*If you made a mistake when you ordered (wrong version, wrong address), you may request for exchange/re-ship. Any returned item must be in good condition and you cover on any shipping charges which come up. Contact us
03-79716558 for assistance.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be process within 7-14 working days, and a credit will automatically be applied to your credit card or original method of payment.

Exchanges (if applicable)

Change of mind is not applicable as we only replace item if they are defected or damaged. Please return your purchase to the following address: Level 3 35-3 , Jalan 2/115A , Taman Pagar Ruyung , Off Jalan Kuchai Lama , 58200 Kuala Lumpur.

Please contact us at sale@gigglestime.com.my  or  03 - 79716558  if you have any questions or doubts.

PRE-ORDERS

1. Pre-orders are charged at the time of purchase, not when we ship them out.

2. If you need to cancel or change a pre-order, please Contact us or send an email to sale@gigglestime.com.my 7 days before the release date.